§1 Applicability to entrepreneurs and definitions

(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his or her commercial nor his or her independent professional activity (Section 13 of the German Civil Code).

§2 Formation of a contract, storage of the contract text

(1) The following provisions on the conclusion of the contract apply to orders via our online shop .

(2) In case of conclusion of the contract, the contract is concluded with


(3) The presentation of the goods in our online shop does not constitute a legally binding contractual offer on our part, but is merely a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.
(4) When an order is received in our online shop, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the ordering process provided in our online shop.

The order is placed in the following steps:

1) Selection of the desired goods
2) Confirm by clicking the “Add to cart” button
3) Checking the information in the shopping cart
4) Press the button “Checkout now”
5) Confirm the button “Continue to free shipping”
6) Selection of shipping options
7) Confirm the “Pay securely” button
8) Selection of payment methods and billing address
9) Confirm the button "Check order"
10) Verification of the data provided (contact details, delivery address, payment method, billing address)
11) Binding submission of the order by clicking on the button “order with payment” or “buy”

Before bindingly submitting the order, the consumer can return to the website on which the customer's details are recorded by pressing the "Back" button in the Internet browser they are using after checking their details and correct any input errors or cancel the order process by closing the Internet browser. We will immediately confirm receipt of the order by sending an automatically generated email ("order confirmation"). This is our acceptance of your offer.

(5) Storage of the contract text for orders via our online shop: We save the contract text and send you the order data and our general terms and conditions by email. You can also view the general terms and conditions at any time at By clicking on the link in the order confirmation email "View order".

§3 Prices, shipping costs, payment, due date

(1) The prices stated include statutory sales tax and other price components. Any shipping costs are added.

(2) The consumer has the option of paying by PayPal, credit card (Visa, Mastercard, American Express).

(3) The use of our website is intended only for natural and legal persons who can enter into legally binding contracts and who intend to purchase the products for their own use or as a gift.

(4) ralphmattew .com delivers worldwide. The recipient indicated in the delivery address also becomes the importer of the purchased product and must comply with the laws and regulations of the destination country.
The purchased goods are subject to import sales tax, customs duties and fees charged by the country of destination.

The recipient specified on the delivery address may be liable for import VAT, customs duties and may be subject to fees which are levied once the delivery reaches the destination country.

If additional costs for customs clearance or import sales tax are incurred, these additional costs must be borne by the buyer. We have no influence on these costs and cannot calculate in advance how high these costs will be. If a customs clearance procedure is necessary, this can lead to delays in delivery, which means that the delivery times originally specified by ralphmattew cannot be met.

§4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for dispatch immediately. Delivery takes place within 7-15 working days at the latest. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract is concluded. If the end of the period falls on a Saturday, Sunday or public holiday at the place of delivery, the period ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the goods sold shall pass to the buyer only when the goods are handed over to the buyer, even in the case of a sale by dispatch.

§5 Retention of title

We reserve ownership of the goods until the purchase price has been paid in full.


§6 Right of withdrawal of the customer as a consumer:

Right of Withdrawal

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

To exercise your right of withdrawal, you must

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

The consumer has no right of withdrawal for contracts concerning:

Goods that are made to customer specifications or are clearly tailored to personal needs. Watches with personal engraving cannot be returned. The warranty and guarantee remain unaffected.

§8 Warranty

The statutory warranty regulations apply.

§9 Contract language

As contract language german will be available exclusively.