Ordering and delivery.
When can I expect my order? We work with suppliers around the world to provide our customers with the best quality products. Delivery time is usually 7-14 days.

The estimated delivery time has passed, where is my order? In 99% of cases, orders are delivered within the estimated delivery time. Unfortunately, sometimes the delivery process can be delayed. You can check the status of your order using the following link: Order tracking

Products are missing from my order, how is this possible? Since we work with different suppliers, it can happen that the products are shipped separately. If items are missing from your order, you will usually receive them after 2-3 days.

We apologize for the inconvenience.

How much are the shipping costs? We will temporarily cover the shipping costs for your order.

Exchange and return.
I want to return an item, what should I do? If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition with all labels. The product should not show any signs of use.

Before returning the goods, please contact our customer service at info@ralphmattew.com and let us know the reason for the return so that we can properly process your request.

Where do your goods come from?
Our products are produced and shipped directly from our suppliers. The goods are manufactured in Asia and meet all quality standards.

A return shipment must always be accompanied by a Track & Trace code. The sender is always responsible for the shipment. Once we have received the returned items in good condition, we will ensure that the purchase amount is credited to your account within 14 days.

Follow up.
Where can I find my Track & Trace code? On this page you can track your order by entering your email address and your order number.

The Track & Trace code does not provide any information, how is that possible? The tracking information is available from the moment the package arrives at the shipping company. Please note that certain delays may occur.